Privacy policy

Privacy Charter

Last updated: 6 June 2019

The purpose of the present Privacy Charter (hereinafter the ‘Charter’) is to formalise our commitment to respect the privacy of Users of the website operated by the AMPLITUDE SAS company (hereinafter ‘Amplitude’), in addition to services available via said website.

In the framework of the provision of our Website, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 (‘GDPR’) and under the terms specified hereafter. For the use of certain services, the present Charter is supplemented by terms & conditions of use.

Personal data is defined as any information pertaining to an identified or identifiable natural person. We collect and process personal data solely in the framework of the provision of our Services or for communication purposes relative to said Services, in strict compliance with the GDPR.

We collect solely the personal data which is adequate, relevant and limited to our requirements for the purposes of processing.

By registering on the Website, you authorise us to process your personal data in accordance with the Charter. If you are opposed to the terms of this Charter, please refrain from using the Website and related Services.

1. In which cases do we collect your personal data and what data is collected?

We may collect and store your personal data when you:

Browse the Website
Create an Account or Professional Profile (for CliniRecord and/or I.M.A.G.E., or any other application developed by Amplitude)
Subscribe to our newsletter
Contact us
We use your personal data to implement and manage the Website services and to respond to your specific requests. We also use your personal data in order to operate and improve our Services, our Website and our activity. This data is used solely by us and enables us to adapt our Services more effectively to your needs. In particular, when you use applications, we reserve the right to collect, collate and record certain elements of your data, such as your professional contact details, your establishment and certain business schedules. This personal data is used exclusively for the implementation of the services provided by the application.

1.1 Browsing the Website

1.1.1. Log-in data: each time you connect to our Website, we collect personal data, such as, notably, your computer IP address and MAC address, the date and time of connection and information on the browser you are using.

1.1.2. Browser data: we also collect information enabling us to identify the means you use to access the Website, the pages visited and the duration of the visit. In this context, we may use Cookies, as specified in paragraph 6 below.

1.2 Creation of an Account or Professional Profile

In order to access certain Services, you are required to create an Account. You will be asked to provide personal data when creating your Account, i.e. your first and last names, professional address, email address and telephone number.

1.3 Subscription to our Newsletter

Via the Website, you may provide your prior consent to receive our newsletters.

In all cases, you have the right to withdraw your consent to receive such newsletters at any time, free of charge and under the provisions specified in paragraph 6 of the Charter.

1.4 Contacts

In order to respond to your requests via our Customer Service, to confirm information and any transactions carried out via your Account, or to provide information relative to our Services (e.g. if you forget your password or if the terms of use are modified), we will use your first & last names and your email address.

2. How do we protect your personal data?

We have implemented technical and operational security measures to ensure the security, integrity and confidentiality of all your personal data, to prevent the misrepresentation or damage of such data, or its use by an unauthorised third party. We guarantee an adequate level of security, in line with the state of knowledge, the costs of implementation and the type, scope, context and purposes of processing, in addition to risks and their probability.

Nevertheless, it must be specified that as no security measure is infallible, Amplitude is not in a position to guarantee the absolute security of your personal data.

Furthermore, you are responsible for ensuring the confidentiality of the password enabling you to access your Account. Do not transmit this information to another person. If you share your computer, remember to log out before leaving a Service.

3. When do we share your personal data?

3.1 The sharing of your personal data with third-party companies

When you browse our Website, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name to ensure the smooth operation of our Services.

The third-party companies who receive your personal data have undertaken to process your personal data solely for the purpose of implementing said Services.

We never transmit your personal data to third-party companies for marketing and/or commercial purposes.

Personal data is not transmitted to countries located outside of the European Union.

3.2 Data sharing with the authorities

We may be required to disclose your personal data to administrative or legal authorities, when such disclosure is required for the identification, arrest or prosecution of any individual suspected of infringing our rights, or those of another User or third party. We may also be legally required to disclose your personal data, which is an obligation we may not oppose.

4. How long do we store your personal data?

We store your personal data solely for the duration required for the use of your professional account on the Website, to enable your identification when you log in and to provide our Services.

Therefore, if you unsubscribe from the Website, your personal data will be deleted and stored in archival form only, in order to establish the proof of right or contract.

In all cases, we will store your personal data solely for the duration required for the purposes for which it is processed, in accordance with the uses specified in the present Charter and in compliance with laws and regulations in effect.

5. How do we use cookies?

5.1 What is a cookie?

A cookie is a text-based file which may be placed on a terminal during a visit to an online service with browser software. In particular, a cookie file enables its issuer, for the duration of its validity, to recognise the terminal in question, each time this terminal accesses digital content containing cookies from the same issuer.

In all cases, cookies placed on your browser terminal with your consent are destroyed 13 months after their placement on your terminal.

5.2 What is the purpose of the cookies issued on our Website? 

The cookies we issue enable us to:

Establish traffic statistics and volumes relative to the use of the various elements which constitute our Website (sections and content visited, or pathways), which in turn helps us to improve the appeal and ergonomics of our Services;
Adapt the presentation of our Website to the display preferences of your terminal (language used, display resolution, operating system, etc.) during your visits to our Website, depending on the visualisation or display tools and software of your browser;
Memorise information relating to a form you have completed on our Website (registration or access to your Account) or to products, services or information you have selected on our Website (service requested, shopping cart contents, etc.).
Enable you to access reserved and personal spaces on our Website, such as your Account, via login details or data you have previously provided and to implement security measures, e.g. when you are requested to log in again to content or a Service after a certain lapse of time.
When you visit our Website for the first time, a cookie banner will appear on the homepage. A clickable link will provide you with further information about the purpose and functioning of cookies and will send you to the present Charter. When you continue browsing to another page or select an element of the Website (in particular an image, text or link, etc.), you confirm your consent to the placing of cookies on your computer. 

5.3 How do you control the use of cookies?

You may set your browser software at any time to enable the placing of cookies on your terminal, or on the contrary, to reject cookies (either systematically or depending on their issuer). You may also set your browser software to accept or refuse cookies that are sent you occasionally, before a cookie is registered on your terminal. 

Note: any change in settings may modify your internet browsing and your access to certain services requiring the use of cookies. We decline all responsibility for consequences linked to the degraded operation of our Services resulting in the inability to record or consult the cookies required for such operation which you have refused or deleted. This is notably the case when you attempt to access our content or services requiring your identification. This is also the case when we (or our service providers) cannot recognise, for technical accounting purposes, the type of browser used by your terminal, its language & display settings, or the country from which your terminal appears to be connected to internet. 

5.4 How to set your browser software 

Settings to manage the cookies of your choice vary from one browser to another. The settings are described in the help menu of your browser, which provides information on how to manage your preferences with regard to the use of cookies. The information below concerns the main browsers.

Internet Explorer / Edge

In Internet Explorer, click on Tools, then Internet Options. Under the General tab, under Browser History, click on Settings. Click on Display Files.


Go to the Tools tab of the browser and select the Options menu. In the window which opens, choose Privacy and click on Display Cookies.


Open Settings via the browser menu (Safari > Preferences). Click on Confidentiality.

Google Chrome

Open Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences). Select Advanced Settings. Click on Content Settings, then Cookies.

For more information on cookies, visit the CNIL website.

6. What are your rights?

You are the only person to have transmitted your personal data in our possession. You have rights over your personal data. In accordance with the regulation on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and having proven your identity, you have the right to request access to your personal data and to rectify or delete said data.

Furthermore, within the limits imposed by law, you also have the right to oppose or limit the processing of your personal data, to decide on its outcome port-mortem, to withdraw your consent at any time, and to the portability of the personal data provided.

To exercise your rights, contact our Services at the following email address: or at the following postal address: Amplitude, 11 Cours Jacques Offenbach, 26000 Valence, enclosing proof of identity with your request.

In addition, you may unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address:

7. Can we amend the Charter?

We reserve the right to amend the Charter at any time. You are thus advised to consult the Charter on a regular basis. In the event of an amendment, changes will be notified on this page and in locations we deem appropriate according to the purpose and importance of the amendments made.

Your use of the Website further to any amendment signifies your acceptance of such changes. If you do not accept certain substantial amendments made to the present Charter, you must stop using the Website.

8. Data Protection Officer and contact

For all queries related to your personal data, or if you wish to delete your Account, please contact us at the following address: Amplitude SAS, 11 Cours Jacques Offenbach, 26000 VALENCE (please specify ‘Privacy - Data Protection’), or by email to 

9. The French National Commission for Computer Files & Individual Liberties (CNIL)

Amplitude wishes to remind you that you may contact the CNIL directly via the CNIL website or at the following postal address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.